Privacy Policy
This Privacy Policy explains how Driftfenlodge (“we”, “us”, “our”) collects, uses and protects personal data when you visit driftfenlodge.com or contact us about our London casino hotel services.
Who we are
Driftfenlodge operates from 54 Kennington Rd, London SE1 7BJ, UK. For privacy enquiries, contact us by telephone on +442079221331 or by email at driftfenlodge@hotmail.com.
Data we collect
We may collect:
- Identity and contact details such as full name, email address and telephone number
- Message content submitted through contact or hotel enquiry forms
- Guest information shared when requesting stays, dining or casino hospitality
- Technical data such as browser type, device information and approximate location derived from IP address
- Cookie and analytics data as described in our Cookie Policy
How we collect data
Data is collected when you complete forms on this website, email or telephone us, stay as a guest, or browse pages where cookies or similar technologies are active.
Why we process data
We process personal data to:
- Respond to contact forms and hotel enquiries
- Manage reservations, guest services and operational communications
- Improve website performance and understand aggregate usage
- Meet legal, regulatory and security obligations applicable in the United Kingdom
Where required under UK GDPR, we rely on one or more lawful bases including legitimate interests, performance of a contract, consent and legal obligation.
Contact forms and hotel enquiries
Information submitted via enquiry forms is used solely to handle your request. We do not sell this information. Messages may be retained for a reasonable period to maintain service continuity and resolve follow-up questions.
Guest information
Guest records may include stay preferences, accessibility needs you choose to share, and communications related to your visit. Casino access is limited to adults aged 18 and over; identity checks may be required for entry in line with UK rules.
Data storage and security
Personal data is stored using appropriate technical and organisational measures. Access is limited to authorised personnel and trusted processors who support hosting, email or analytics services under suitable agreements.
Third-party services
We may use reputable providers for website hosting, security, communications and analytics. These providers process data only on our instructions and in accordance with applicable UK data protection law.
International transfers
If data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses where required.
Retention
We keep personal data only for as long as needed for the purposes described above, including legal, accounting or reporting requirements, after which it is securely deleted or anonymised.
Your rights
Under UK data protection law you may have the right to access, rectify, erase, restrict or object to certain processing, and to data portability where applicable. You may also withdraw consent where processing is consent-based.
To exercise your rights, contact driftfenlodge@hotmail.com. You may also lodge a complaint with the Information Commissioner’s Office (ICO).
Children
Our website and casino facilities are not directed at children. Casino entertainment is strictly for adults aged 18 and over.
Updates
We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated date.